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Security Policy

This document was last updated March 2011.

1. Website Security Policy

This Security Policy describes the online security practices of the website Completeplumbingsource.com (“CPS”) and its corporate divisions and business affiliates.  “We” or “us” or “our” or  “CPS” refers to Completeplumbingsource.com and its owners and/or affiliates. CPS is strongly committed to protecting the security of all transmissions on our website and the privacy of our customers information. 

We attempt to ensure that CPS remains available to all users by employing software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage to us or our customers. 

2. Security Precautions

CPS takes every precaution to protect our customers information. When customers submit sensitive information via the website, that information is protected. When a form on our site asks customers to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. Furthermore our credit card processing is done via a third party process service, Authorize.net, which is equally committed to privacy and security and maintains Payment Card Industry Data Security Standards or PCI DSS for all CPS authorized transactions. PCI DSS is the bankcard industry's most stringent security standard. 

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer-information off-line. All of our customer information, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. ALL employees are kept up-to-date on our security and privacy practices.  

3. Changes to Security Policy

CPS has the discretion to update this security policy at any time.  When we do, we will also revise the “updated” date at the top of this page.  We encourage you to periodically review this security policy to stay informed about how we are helping to protect the information we use.  If you have provided us with contact information we will send you a notice to the email address we have on file for you. CPS will not be responsible for inaccurate or out dated email addresses when supplying security policy updates. If you have any questions or concerns regarding this policy contact us at legal@Completeplumbingsource.com. Once changes have been made, your continued use and/or access of the website will constitute your acceptance and consent to the revised Security Policy.

4. Contacting Us 

If you have questions regarding this Security Policy, its implementation, failure to adhere to this Security Policy and/or the general practices of CPS and its affiliates, please contact us at legal@Completeplumbingsource.com or send your comments to:

Complete Plumbing Source
Attention:  Security Personal
405 Rothrock Road, Suite 103
Akron, Ohio 44321

CPS will use commercially reasonable efforts to promptly respond and resolve any problem or question.

© Copyright 2011, Complete Plumbing Source. All Rights Reserved.